 | Does M33 get lower rates by contracting cheaper carriers with no regard for true service needs? |
 | Our goal is to maintain relationships with incumbent carriers for the long term. Additionally, benchmarks are established for historical service levels, and on-time performance is reported in detail to each client on a monthly basis.
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| I have a good relationship with some of my carriers, and I prefer to use them when the cost difference is insignificant. If I partner with M33, do I lose control of the bidding process? |
| Some partners prefer to maintain all current carriers and rate schedules, and simply plug into the Transportation Management System (TMS) for efficiencies. Others choose to leverage the M33 volume Network to obtain additional resources, as well as to improve their rate structures when executing RFQs.
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| I already have good rates with my carriers and I’m worried that might be jeopardized if I add a middleman. How do carriers usually react to news that a third party is getting involved? |
| This is probably the most common concern among so many partners prior to initiating our program. What most of our partners eventually say is, “Our service performance with our established carriers is better than before. The benefit of M33’s system’s execution connectivity and auto tracking systems has allowed both the carrier and my customer service department to address exceptions before there’s a problem, not when the customer is screaming about a line shut-down.”
Through system integration and EDI, communication with yourcarrier is 'real-time' can eliminate costly activities involved with arrangement, dispatch, pickup confirmation, tracking, etc... Many partners also say significant efficiencies are experienced in the EDI billing, audit and payment process. But don't take our word for it; you can review our partners' opinions for yourself by browsing through their Testimonials, Sample Case Studies, and the results of our most recent Customer Satisfaction Survey.
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